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How can I cancel my JETech Official Online Store order?

For order cancellation, if the item hasn't shipped yet, please contact us within 12 hours with your Order ID.

We will attempt to cancel the order. Please kindly note that only orders that have not been shipped can be canceled.

How much will it cost to ship my order?

We offer free domestic shipping for standard orders to destinations within the contiguous United States.

For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, destination, and weight of the package.

When will my order ships out?

Orders will be shipped out within 1 to 2 business days from the time of purchase. Please note our warehouse is closed on weekends and USPS holidays, and we are unable to ship out packages on these days.

Orders placed during weekends and holidays will start processing the next available business day. (Example: If order is placed on Saturday, it will be considered a Monday order)

How do I check my order details?

If you created an account with us, you can log into your account and on your dashboard go to "My Account--Orders". You will see a full history of your orders since the account has been active. You can find the items and shipping details from there.

If you do not have an account, please contact our Customer Support Team. One of our friendly and helpful agents will be more than happy to assist you.

Missing or wrong items from package, what should I do?

Based on our warranty policy, we will cover the return shipping costs for issues that are quality related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.

For exchanging of correct models/versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.

For other selling platforms, please contact corresponding Customer Support Department and abide by their specific policies regarding returns. (Please note: unauthorized reselling of any JETech brand products is prohibited.)

How to start a return/exchange?

To start a return/exchange, you can contact us through following ways:

1. Email with your Order ID, Product Name and Reason for Return to warranty@ijetech.com.

2. Contact us on our website via https://www.ijetech.com/contact-us-jetech/

Once the return request is approved, you will receive a return label if it is quality related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.

If you are not using a pre-paid shipping label, please ship the package to the following address:

JETech Official Online Store

Attn: (order number)

2700 galvin dr

Elgin, IL 60124

United States

What is the return policy?

Products purchased directly from www.ijetech.com are covered under 30 Days Money Back Guarantee.

Following the thirty (30) days from the original date of purchase, you may return any product purchased from JETech, for any reason and receive a refund for the original purchase price of the product. As per our Return Policy, we do ask that you ship the item back to us and that it be in new, unopened and a sellable condition.

Once the product is received by us here at JETech, we will be happy to proceed with processing the refund for the full purchase price of the returned item.

We only cover the return shipping costs for issues that are quality related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.

For exchanging of correct models/versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.

For other selling platforms, please contact corresponding Customer Support Department and abide by their specific policies regarding returns. (Please note: unauthorized reselling of any JETech brand products is prohibited.)

How can I register for Limited Lifetime Replacement Warranty?

Register for your Limited Lifetime Warranty within 14 days.

Register at https://www.ijetech.com/register-warranty/

Or email warranty@ijetech.com

Subject your email: Product Warranty Registration + Order ID

Why don't I receive any confirmation email after warranty registration submission?

After you have submitted the warranty registration, you will see a message showing that your warranty request has been accepted.

We will send an email within 3 business days for warranty confirmation, or ask for more details of the order, please wait patiently.

Check your email spam or trash folder first, if you still don’t find any email in promised time, you can contact our customer service to ask for help through: warranty@ijetech.com

How do I start a warranty claim?

For warranty claim, you can contact us through the following ways:

1.Email us with your order ID, product name, problems and pictures to warranty@ijetech.com.

2.Contact us via https://www.ijetech.com/contact-us-jetech/

Do I need to register the warranty for the free replacement I received?

Our warranty service is only for original purchases, doesn’t apply for replacement or free products. So you do NOT need to register for a replacement.

What is not covered by warranty?

To complete customer satisfaction, we offer limited replacement/refund warranty.

However, please kindly note that following situations are not covered by our warranty:

1.Non quality-related issues (after 30 days of purchase)

2.Lost or stolen products

3.Free products offered by JETech

4.Any incidental, consequential, indirect, or punitive damages arising from the use of any JETech product, including, but without limitation, device damage, data loss, or personal injury.

5.Warranty on product is void after having been fully refunded

6.Items that have expired warranty period

7.Purchases from unauthorized resellers

8.Products without sufficient proof of purchase (including order number, sales invoice or images, and videos)

For more details, please check via this link: https://www.ijetech.com/warranty/


Why my tablet/iPad doesn’t fit well with the case/screen protector?

If the case/screen protector doesn't fit your device, please double check your tablet model first to confirm whether you ordered the wrong model.

For tablet, check model according to device model numbers, then search the device model online. It can be normally found on Setting-General-About Device-Model.

For iPad, please find your device model number on the back of your iPad, these model numbers usually start with the letter A and are followed by four digits. Please flip it over, and look for the "iPad" label toward the bottom or you can contact Apple Support to ask for help via this link:https://support.apple.com/

Or you can contact us with your device model number, we will check and offer you help.

What if the auto sleep and wake function doesn’t work?

For iPad, please check the setting first [setting-brightness display-lock/unlock], and make sure the setting is on. For other tablets, please contact us to ask for help via warranty@ijetech.com.

Are JETech cases compatible with wireless charging?

We strive to develop products that do not hinder or interfere with any functions of the device. For this reason, all our JETech cases should be compatible with the Qi wireless charging function of the phone.

If you get any problems with our case for the wireless charging function, please feel free to contact our customer service team.

Screen protectors

How can I install my protector without bubbles?

You can search the installation video from our YouTube first and follow the steps according to your product.


Also, here are some tips of installation for your reference:

  • Make sure the surface you are using to apply the installation is clean and stable.
  • Wipe the screen with cleaning cloth and the dust-removal sticker. We suggest you can look at the reflection of a bright area in the screen at an angle to confirm the presence or absence of dust.
  • Use guide stickers or installation frame if included in the package to better align the screen protector with the edge of your screen.
  • Once installed, gently press the screen protector and remove any air bubbles by pushing the bubble outwards towards the edge of the screen protector.

  • How to remove a protector without destroying the screen?

    The little piece glass will not fall out since the whole glass is stuck together. It is advisable that you check for weak spots on your screen protector. These might most likely be around the edges of the screen, or uncovered areas like the microphone receiver and the front camera lens.

    Please use your fingernail to gently peel the protector off. If this does not work, try using the tooth pick to create a gap, and be gentle so you won’t damage the screen.

    Should I install both phone case and screen protector?

    Most of our JETech screen protectors can be used with our JETech cases as they have been designed and developed with compatibility in mind. And we also tested them before selling.

    What is the visible range of the Privacy Anti-Spy Tempered Glass Screen Protector?

    The screen is visible when you are within 30 degrees of the left or right side in front of the screen.

    Our privacy screen protectors effectively safeguard your privacy from the sides, but not from upwards.

    Other Accessories

    What if it shows no signal after I connect the Cable & Adapter to my device?

    For this problem, there may be many reasons, please first try to figure out the problem yourself from following aspects:

    1.Direction of cable & adapter connection – most our cables & adapters are passive, and passive cord can only transmit signal unidirectionally, please check if you connect the cable/ adapter in a wrong way;

    2.Doesn’t connect well – check if the ports are connected with device snugly;

    3.Setting problem – please make sure that you choose the corresponding port, for example, when you plug the cable in HDMI 2 port, you should choose HDMI 2 in setting.

    If it doesn’t help, please contact us via warranty@ijetech.com.

    What if it shows no picture, or gets any other picture problem?

    Here are some advices for your reference to figure out the problem:

    1.If it shows no picture, please first wait for few seconds after connection - passive cord needs 3~5 seconds to show the picture;

    2.If the picture gets static / blur / green line / pink / wave / noisy , please check if you don’t plug power supply cable in– device with high resolution and refresh rate might need a power supply, you can also check the details on your Amazon orders’ product page;

    3.Resolution & refresh rate problem, adjust resolution setting - most our cable and adapter supports 1920 X 1080 (1080p), when the picture gets problem at 1920 X 1080 (1080p) resolution, it mostly can be cable & adapter defect; few can reach up to 4K, there will be a compatible problem if your device has higher resolution & refresh rate (like surface Pro 4 or PSP); check bullet points for detailed resolution and refresh rate info;

    4.Cable is longer than 3m (10ft) – might get picture problem;

    5.Cable or adapter is defective - screen turns black when you move the cable or adapter slightly;

    6.Doesn’t get a full screen picture - adjust screen resolution of monitor.

    If it doesn’t help, please feel free to contact us through warranty@ijetech.com.

    What if I connect my VGA and DVI cable & adapter and it has no sound?

    Please kindly note that our VGA and DVI cable & adapter only transmits picture unless an extra audio cable is connected with device. Please make sure an extra audio cable is connected, and all settings are correct.

    Where can I get promotion information and discount code?

    We offer different discounts seasonally, and you can get the latest information by subscribing our newsletter through our website, following us on Facebook, Twitter, and Instagram.

    How do I submit a review on Amazon?

    To submit a review, please:

    Go to your order page and find your order on Amazon.com.( Log in your Amazon Account > Order Details )

    1.Click Write a product review in the Customer Reviews section.

    2.Click Submit.

    If you aren't completely satisfied, please kindly contact us before leaving a feedback. We highly value our customers’ opinions and if we made a mistake, we will try our best to correct it.

    If you need any assistance with your products, please send an email to warranty@ijetech.com.

    Thank you very much for your time and for being a JETech customer!

    How to become a reseller?

    We appreciate your interest in JETech products and we are happy that you can become our partner!

    If you are interested in becoming one of our resellers, please email to warranty@ijetech.com and fill out the following information:

    Products interest in:


    Business Region:

    Type of Business (such as: Retail Store, Online Store, Offline Distributor, etc.)