How can I register for Lifetime Replacement Warranty?

Register for your Lifetime Warranty within 14 days.

Register at https://www.ijetech.com/register-warranty/

Or email warranty@ijetech.com

Subject your email: Product Warranty Registration + Order ID


Why don't I receive any confirmation email after warranty registration submission?

After you have submitted the warranty registration, you will see a message showing that your warranty request has been accepted.

We will send an email within 3 business days for warranty confirmation, or ask for more details of the order, please wait patiently.

Check your email spam or trash folder first, if you still don’t find any email in promised time, you can contact our customer service to ask for help through: warranty@ijetech.com


How do I start a warranty claim?

For warranty claim, you can contact us through the following ways:

1.Email us with your Order ID/Order Screenshot, Product Name and Problems to warranty@ijetech.com.

2.Send a message to our customer service through Live Chat on our website.

3.Call our customer service at

US/Canada: 1-800-266-9986 Mon-Fri 9:00 am-5:00 pm CST (US)

Mexico: 1-800-099-6418 Mon-Fri 9:00 am-5:00 pm CDT (MX)

We will help you with the best.


Do I need to register the warranty for the free replacement I received?

Our warranty service is only for original purchases, doesn’t apply for replacement or free products. So you do NOT need to register for a replacement.


What is the warranty policy?

Customer satisfaction is our first concern.

To have a complete customer satisfaction, we set up several warranty policies for different product:

30-Day Money Back Guaranty: Following the thirty (30) days from the original date of purchase, you may return any product purchased from JETech, for any reason and receive a refund for the original purchase price of the product.

One-Year Warranty: For twelve (12) months following the original date of purchase, you can contact JETech for any quality-related issues and we will provide a replacement or refund for your product.

Limited Lifetime Replacement Warranty: For Screen Protectors, Cables, Adapters, Cases , you can register your product at our website within 14 days from the purchase date to activate our lifetime replacement warranty. The limited lifetime warranty can cover one (1) replacement of the originally purchased after one-year warranty. Once a warranty claim is used, the warranty is no longer valid. If the replacement is damaged from issues regarding manufacturing, or defectiveness within 15 days from the delivery date, the product can be re-applied for a warranty claim. After that, the warranty is voided. If the customer fails to register for the limited lifetime warranty, JETech only offers a one (1)-year warranty.

Please check the warranty details via this link: https://www.ijetech.com/warranty/


What is not covered by warranty?

To complete customer satisfaction, we offer limited replacement/refund warranty.

However, please kindly note that following situations are not covered by our warranty:

1.Non quality-related issues (after 30 days of purchase)

2.Lost or stolen products

3.Free products offered by JETech

4.Damage from misuse of products (including, but not limited to: accident, improper storage, extreme temperatures, and improper operations.)

5.Warranty on product is void after having been fully refunded

6.Items that have expired warranty period

7.Purchases from unauthorized resellers

For more details, please check via this link: https://www.ijetech.com/warranty/

How can I cancel my JETech Official Online Store order?

For order cancellation, if the item hasn't shipped yet, please contact us within 12 hours with your Order ID.

We will attempt to cancel the order. Please kindly note that only orders that have not been shipped can be canceled.


What is eligible for free shipping?

We offer free standard shipping on all orders within the U.S. from our official website.


What are the shipping methods and costs?

For orders from JETech Official Online Store, we only ship within the U.S:

1. FREE standard shipping on all orders within the U.S. (3 to 7 business days for delivery)

2. Expedited shipping service within the U.S. (2 to 4 business days for delivery), shipping cost depends on your delivery address.

For orders from other Official stores on other platforms, please refer to corresponding shipping policy.


What is the cost for international shipping?

Sorry that JETech Official Online Store currently does not accept international orders.

For international orders, please place your orders on our other JETech official stores from different platforms such as Amazon, eBay, Bestbuy. Or you can contact our Customer service to ask for help.


What is the processing and ship out time?

We usually ship within 24 hours upon order confirmed. And the tracking number will be emailed to the buyer within 24-48 hours.

Please kindly note that orders placed on weekends or holidays will be shipped the following business day.


How can I track my JETech Official Online Store order?

For orders from JETech Official Online Store, you will receive a confirmation email with a tracking number once your item has been shipped.

Please track your order via (DHL eCommerce) http://webtrack.dhlglobalmail.com/ or (USPS) https://www.usps.com/ based on shipping method of your order.


How to find the tracking number for an order fulfilled by Amazon?

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

To track your package:

1. Go to Your Orders.

2. Go to the order you want to track.

3. Click Track Package next to your order (if shipped separately).


Missing or wrong items from package, what should I do?

Based on our warranty policy, we will cover the return shipping costs for issues that are quality related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.

For exchanging of correct models/versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.

For other selling platforms, please contact corresponding Customer Support Department and abide by their specific policies regarding returns. (Please note: unauthorized reselling of any JETech brand products is prohibited.)

What if I can’t find the Order ID?

If the product is purchased through JETech Official Online Store, please send us your email address, full name, or shipping address. We can check and offer you help.


Where can I find the Order ID for JETech Official Online Store Orders?

After your order has been paid, you will receive a confirmation email.

You can find the Order ID in your order confirmation email.


How to start a return/exchange?

To start a return/exchange, you can contact us through following ways:

1. Email with your Order ID, Product Name and Reason for Return to warranty@ijetech.com.

2. Send a message to our customer service through Live Chat on our website

3. Call our customer service +1 (800)-266-9986, Mon to Fri 9AM – 5PM (CT). We will help you with the rest.

Once the return request is approved, you will receive a return label or ship the product to the following address:

JEDirect Corp.

Attn: (order number)

445 E Algonquin Rd

Arlington Heights, IL 60005-4611

United States


What is the return policy?

Products purchased directly from www.ijetech.com are covered under 30 Days Money Back Guarantee.

Following the thirty (30) days from the original date of purchase, you may return any product purchased from JETech, for any reason and receive a refund for the original purchase price of the product. As per our Return Policy, we do ask that you ship the item back to us and that it be in new, unopened and a sellable condition.

Once the product is received by us here at JETech, we will be happy to proceed with processing the refund for the full purchase price of the returned item.

we only cover the return shipping costs for issues that are quality related or direct results of operation error made on our end, which includes defective items, missing items, and wrong items.

For exchanging of correct models/versions, accidental orders, and providing wrong shipping address, customers are responsible for return shipping costs.

For other selling platforms, please contact corresponding Customer Support Department and abide by their specific policies regarding returns. (Please note: unauthorized reselling of any JETech brand products is prohibited.

Where can I get promotion information and discount code?

We offer different discounts seasonally, and you can get the latest information by subscribing our newsletter through our website, following us on Facebook, Twitter, and Instagram.


How to become a reseller?

Please submit your interested item model, quantity and delivery information in “Contact us” page, and our sales team will reach you soon.

https://www.ijetech.com/contact-us/


How do I submit a review on Amazon?

To submit a review, please:

Go to your order page and find your order on Amazon.com.( Log in your Amazon Account > Order Details )

1.Click Write a product review in the Customer Reviews section.

2.Click Submit.

If you aren't completely satisfied, please kindly contact us before leaving a feedback. We highly value our customers’ opinions and if we made a mistake, we will try our best correct it.

If you need any assistance with your products, please send an email to warranty@ijetech.com.

Thank you very much for your time and for being a JETech customer!

How can I install my protector without bubbles?

Here are some tips of installation for your reference:

1.Clean the screen with cloth and the dust film. Please look at the reflection of a bright area in the screen at an angle to confirm the presence or absence of dust.

2.Align protector with the correct edge of the screen, leaving the margin you determined previously.

3.If you need to reposition the screen protector, lift an edge carefully without leaving fingerprints or dust.

4.Wipe the air bubbles toward the edges with bubble removal card, like Credit card.


How can I remove bubbles on my protector?

If the dust is not clean up, bubbles will be occurred. You can wipe the air bubbles toward the edges with a card, like the credit card.


Why the screen protector I received is not edge to edge?

Due to the curved edge, this screen protector is designed to be smaller than the screen to prevent bubbling and peeling off.

So it doesn’t cover the full screen, but only the flat area. Don’t worry, this item will protect your screen properly.


How to remove a protector without destroying the screen?

The little piece glass will not fall out since the whole glass is stuck together. It is advisable that you check for weak spots on your screen protector. These might most likely be around the edges of the screen, or uncovered areas like the microphone receiver and the front camera lens.

Please use your fingernail to gently peel the protector off. If this does not work, try using the tooth pick to create a gap, and be gentle so you won’t damage the screen.


Should I install both phone case and screen protector?

It is not advised if your phone has curved edge, while screen protector is edge to edge. Because it may cause edge lifting problem. If your phone doesn't have curved edge, you can install both the phone case and screen protector to fully protect your phone.


What is the visible range of the Privacy Anti-Spy Tempered Glass Screen Protector?

The screen is visible when people are in front of the screen between 30 to 150 degrees. And it is invisible when people is in front of the screen which less than 30 degrees or bigger than 150 degrees.


Why my tablet/iPad doesn’t fit well with the case/ screen protector?

If the case/screen protector doesn't fit your device, please double check your tablet model first to confirm whether you ordered the wrong model.

For tablet, check model according to device model numbers, then search the device model online. It can be normally found on Setting-General-About Device-Model.

For iPad, please find your device model number on the back of your iPad, these model numbers usually start with the letter A and are followed by four digits: Pleasehre flip it over, and look for the "iPad" label toward the bottom or you can contact Apple Support to ask for help via this link: https://support.apple.com/

Or you can contact us with your device model number, we will check and offer you help.


What if the protective case doesn’t smell good?

Due to high temperatures, long shipping time, the smell of the protective case has become heavier.

Please put it in ventilated place for a few days, it usually helps.

If further assistance needed, please email us through warranty@ijetech.com.


What if the auto sleep and wake function doesn’t work?

For iPad, please check the setting first [setting-brightness display-lock/unlock], and make sure the setting is on. For other tablets, please contact us to ask for help via warranty@ijetech.com.


What if it shows no signal after I connect the Cable & Adapter to my device?

For this problem, there may be many reasons, please first try to figure out the problem yourself from following aspects:

1.Direction of cable & adapter connection – most our cables & adapters are passive, and passive cord can only transmit signal unidirectionally, please check if you connect the cable/ adapter in a wrong way;

2.Doesn’t connect well – check if the ports are connected with device snugly;

3.Setting problem – please make sure that you choose the corresponding port, for example, when you plug the cable in HDMI 2 port, you should choose HDMI 2 in setting.

If it doesn’t help, please contact us via warranty@ijetech.com.


What if it shows no picture, or gets any other picture problem?

Here are some advices for your reference to figure out the problem:

1.If it shows no picture, please first wait for few seconds after connection - passive cord needs 3~5 seconds to show the picture;

2.If the picture gets static / blur / green line / pink / wave / noisy , please check if you don’t plug power supply cable in– device with high resolution and refresh rate might need a power supply, you can also check the details on your Amazon orders’ product page;

3.Resolution & refresh rate problem, adjust resolution setting - most our cable and adapter supports 1920 X 1080 (1080p), when the picture gets problem at 1920 X 1080 (1080p) resolution, it mostly can be cable & adapter defect; few can reach up to 4K, there will be a compatible problem if your device has higher resolution & refresh rate (like surface Pro 4 or PSP); check bullet points for detailed resolution and refresh rate info;

4.Cable is longer than 3m (10ft) – might get picture problem;

5.Cable or adapter is defective - screen turns black when you move the cable or adapter slightly;

6.Doesn’t get a full screen picture - adjust screen resolution of monitor.

If it doesn’t help, please feel free to contact us through warranty@ijetech.com.


What if I connect my VGA and DVI cable & adapter and it has no sound?

Please kindly note that our VGA and DVI cable & adapter only transmits picture unless an extra audio cable is connected with device. Please make sure an extra audio cable is connected, and all settings are correct.


What if my charger/cable doesn’t charge my device anymore?

For this problem, please try again the charger/cable again with another device and another charging plug to check if it works. If it still doesn’t work, the charger/cable may have defects, you can contact us through warranty@ijetech.com to ask for help.


What if I can’t connect the keyboard to my device?

Here are several steps for your reference:

1.Slide two AAA batteries into the battery compartment in the back of keyboard.

2.Turn on the keyboard by sliding the ON/OFF switch to the ON position. Power LED (Blue) indicator will illuminate for a few seconds.

3.Press the "CONNECT" in the back of keyboard. The Blue LED will blink and the keyboard will be searching for Bluetooth enabled devices.

4.Turn on "Bluetooth" on your device.

5.Once the keyboard is listed as a found device named JETECH 2155 or JETECH 2156 on the device, tap the name and a code will be shown on the device.

6.Use the keyboard to enter the code, and press Enter/ Return key.

7.The keyboard is now connected to your device.

If it still doesn’t help, please try it again with another device, or contact us freely via warranty@ijetech.com.


Does the wireless charger work when the devices are covered with case?

If you want to charge the phone with a case, it is advised that the thickness of device case should be less than 2mm, and the case should be one Qi-compatible case.Otherwise, the case may affect the charging speed or charging function.

Most of our cases are compatible with wireless charger. You can contact us before ordering if you are not sure for this.

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